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By adopting eco-friendly and digital solutions across production, operations, administration, marketing, and sales, businesses can reduce their environmental impact while enhancing and market appeal. Embrace these efficiency strategies to position your company at the forefront of the green economy. Embrace these strategies to position your company at the forefront of the green economy.

OUTBOUND LOGISTICS

Activities involved in converting the inputs into finished products and services. This includes manufacturing, assembling, packaging and testing.

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CUSTOMER SERVICE

Supporting and enhancing the product or service after sale, including customer support, warranties, repairs and maintenance.

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OPERATIONS

The process of transforming inputs into finished goods or services, including tasks like manufacturing, assembling, packaging and testing.

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MARKETING & SALES

Promoting and selling products or services through activities like advertising, sales efforts, pricing and managing distribution channels.

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INBOUND LOGISTICS

 Receiving, storing, and managing materials or inputs that are essential for the production process.

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INFRASTRUCTURE

Company-wide systems and structures that support the entire value chain, such as finance, accounting, legal and organizational structure.

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HUMAN RESOURCE MANAGEMENT

Recruiting, training and managing the company's workforce.

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TECHNOLOGY DEVELOPMENT

Engaging in research, innovation and technological advancements to improve products or services.

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PROCUREMENT

Sourcing and purchasing materials or inputs required for production.

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Internationalisation and innovative capacity growth
Country: Bosnia and Herzegovina

Focus area:Business

Thematic area: Business competences for Growing companies

Type of service provided: Market Expansion and International Growth support

Training objectives – gained knowledge after completing the training

The training is designed to strengthen the internationalisation capacities and innovation readiness of SMEs, business support organisations, clusters, and startup ecosystems operating in dynamic and competitive markets. After completing the training, participants will gain practical knowledge and competencies in the following areas: Understanding international market access strategies and identifying suitable export and cooperation opportunities within EU and international markets; Improving business competitiveness through innovation management, digital transformation, and sustainable business development approaches; Using European support instruments, funding opportunities, and business support services available through initiatives such as the Enterprise Europe Network (EEN), Interreg, Horizon Europe, Erasmus+, and other EU programmes; Developing international partnership-building skills, including participation in B2B matchmaking events, brokerage activities, and transnational cooperation platforms; Strengthening capacities for green and digital transition, including circular economy principles, Industry 4.0 approaches, sustainability-oriented innovation, and ESG-related business practices; The training combines strategic insights, practical examples, case studies from EU-funded projects, and hands-on experience gained through direct work with SMEs and innovation support initiatives in the Western Balkans.

Who can benefit from the training

The training is particularly relevant for: Small and medium-sized enterprises (SMEs) seeking internationalisation and export growth; Manufacturing companies interested in innovation, digitalisation, and Industry 4.0 solutions; Green and circular economy businesses; Startups and scale-ups aiming to access international markets and innovation networks; Women-led businesses and social enterprises; Business support organisations, chambers of commerce, development agencies, and clusters; Companies interested in EU funding opportunities and participation in international projects; SMEs from sectors such as metal processing, wood processing, food industry, creative industries, tourism, engineering, and advanced services. The training is especially beneficial for organisations from the Western Balkan

Value and impact of the training

Recommended training duration for SMEs The optimal duration of the training depends on the profile, experience level, and strategic needs of participating SMEs. Based on practical experience from Enterprise Europe Network activities and EU-funded capacity-building projects, the following structure is recommended: Standard training format 2-day intensive training (12–14 hours total) This format is considered the most effective balance between strategic learning, practical interaction, and operational feasibility for SMEs. Day 1 Internationalisation strategies and export readiness Access to EU markets and international business cooperation Innovation management and competitiveness tools Enterprise Europe Network services and EU support mechanisms Day 2 Digital transformation and Industry 4.0 approaches Green transition and circular economy opportunities EU funding programmes and project participation B2B matchmaking, networking, and practical case studies This format allows enough time for interactive discussions, practical examples, workshops, and exchange of experiences among participants. Alternative formats Short executive workshop Half-day or 1-day training (4–7 hours) Suitable for: introductory awareness sessions, chambers of commerce events, startup bootcamps, conferences and SME forums. Focus is placed on key trends, opportunities, and practical tools for internationalisation and innovation.

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