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By adopting eco-friendly and digital solutions across production, operations, administration, marketing, and sales, businesses can reduce their environmental impact while enhancing and market appeal. Embrace these efficiency strategies to position your company at the forefront of the green economy. Embrace these strategies to position your company at the forefront of the green economy.

OUTBOUND LOGISTICS

Activities involved in converting the inputs into finished products and services. This includes manufacturing, assembling, packaging and testing.

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CUSTOMER SERVICE

Supporting and enhancing the product or service after sale, including customer support, warranties, repairs and maintenance.

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OPERATIONS

The process of transforming inputs into finished goods or services, including tasks like manufacturing, assembling, packaging and testing.

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MARKETING & SALES

Promoting and selling products or services through activities like advertising, sales efforts, pricing and managing distribution channels.

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INBOUND LOGISTICS

 Receiving, storing, and managing materials or inputs that are essential for the production process.

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INFRASTRUCTURE

Company-wide systems and structures that support the entire value chain, such as finance, accounting, legal and organizational structure.

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HUMAN RESOURCE MANAGEMENT

Recruiting, training and managing the company's workforce.

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TECHNOLOGY DEVELOPMENT

Engaging in research, innovation and technological advancements to improve products or services.

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PROCUREMENT

Sourcing and purchasing materials or inputs required for production.

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Business association
Country: Serbia

Focus area:Digital

Thematic area:

TRL phase:

Addressed business processes:

Expected benefits

Business association

Solution overview

The Business Association ICT Cluster of Central Serbia, based in Kragujevac, was founded on May 21, 2013, at the Business Innovation Center. In pursuing its goals, the Cluster collaborates with national and local government institutions, companies, and other organizations and associations in Serbia, as well as with international organizations and foreign partners in the field of information and communication technologies.

Key features

The ICT Cluster of Western Serbia distinguishes itself in the market through its unique ability to foster collaboration between IT companies, educational institutions, government bodies, and international partners. By creating a dynamic ecosystem for innovation, knowledge exchange, and technology development, the Cluster supports the growth of the regional ICT sector and accelerates the adoption of cutting-edge digital solutions. Its strong focus on networking, capacity building, and access to both domestic and global markets enables member companies to scale efficiently, enhance competitiveness, and participate in high-impact projects. Additionally, the Cluster serves as a strategic bridge between industry and academia, promoting research, talent development, and digital transformation initiatives that set it apart from other organizations in the region.

Integration and adaptability in manufacturing environments

N/A

Implementation support and training for manufacturers

N/A

Sustainability, compliance and certifications in the EU

N/A

Use cases

Example of successful implementation of solution in manufacturing company.

Case studies or testimonials showcasing the impact of the solution on real-world operations.

Link to the solution video or pdf technical documentation.

ROI & Costs

Expected return on investment (ROI)

Cost overview: implementation and ongoing expenses

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