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OUTBOUND LOGISTICS

Activities involved in converting the inputs into finished products and services. This includes manufacturing, assembling, packaging and testing.

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CUSTOMER SERVICE

Supporting and enhancing the product or service after sale, including customer support, warranties, repairs and maintenance.

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OPERATIONS

The process of transforming inputs into finished goods or services, including tasks like manufacturing, assembling, packaging and testing.

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MARKETING & SALES

Promoting and selling products or services through activities like advertising, sales efforts, pricing and managing distribution channels.

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INBOUND LOGISTICS

 Receiving, storing, and managing materials or inputs that are essential for the production process.

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INFRASTRUCTURE

Company-wide systems and structures that support the entire value chain, such as finance, accounting, legal and organizational structure.

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HUMAN RESOURCE MANAGEMENT

Recruiting, training and managing the company's workforce.

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TECHNOLOGY DEVELOPMENT

Engaging in research, innovation and technological advancements to improve products or services.

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PROCUREMENT

Sourcing and purchasing materials or inputs required for production.

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QMAP – Integrated Management System for ISO, Quality, Security & Sustainability
Country: Austria

Focus area:Green, Digital

Thematic area: Digitalization and Connectivity, Data Analytics and Artificial Intelligence, Cyber Security and Digital Trust, Waste reduction and Recycling Technology , Energy-Efficient Technologies

TRL phase: TRL 9 - actual system launched on the market (System launched)

Addressed business processes: CUSTOMER CUSTOMER SERVICE process , PROCUREMENT process , TECHNOLOGY DEVELOPMENT process , HUMAN RESOURCE MANAGEMENT process , INFRASTRUCTURE process , MARKETING & SALES process

Expected benefits

Improving reliability and risk reduction
Reduction of costs
Improving productivity
Improving the quality
Higher flexibility
Simplification of operations
Improving business predictability
Turnkey solution
Increased consistency of the process

QMAP – Integrated Management System for ISO, Quality, Security & Sustainability

Solution overview

QMAP is a cloud-based Integrated Management System (IMS) designed to help organizations efficiently implement, manage, and certify multiple management standards within a single, structured platform. The primary objective of QMAP is to reduce complexity, time, and cost associated with ISO certifications and regulatory compliance by combining quality management, information security, risk management, compliance, and sustainability requirements into one unified system. QMAP addresses key challenges faced by organizations such as fragmented documentation, duplicated processes, regulatory uncertainty, and long certification timelines. The solution is specifically designed for SMEs, manufacturing companies, technology providers, and regulated industries that need to comply with standards such as ISO 9001, ISO 14001, ISO 27001, ESG-related regulations, and EU sustainability requirements.

Key features

True “All-in-One” Integrated Management System: One platform covering quality, information security, compliance, risk, data protection, supply chain responsibility, and sustainability. Multi-standard capability: Supports ISO 9001, ISO 13485, ISO 27001, NIS2, DORA, GDPR, Supply Chain Due Diligence (LkSG), and sustainability-related requirements in a single system. Best-practice-driven structure: Each standard requirement includes proven implementation examples from comparable companies, significantly reducing implementation effort. Optimized certification readiness: QMAP follows a validated implementation sequence that minimizes rework and ensures fast audit readiness with no major non-conformities. Scalable and modular architecture: Organizations can start with one standard and expand to additional certifications without rebuilding processes.

Integration and adaptability in manufacturing environments

QMAP can be easily integrated into existing manufacturing processes and management systems without disrupting ongoing operations. - Compatible with common manufacturing management approaches (process-based, risk-based, KPI-driven systems) - Flexible process mapping allows alignment with existing production, quality, and supply chain workflows - Customizable templates for industry-specific requirements (e.g. manufacturing, medical devices, automotive suppliers) - Supports both digital and hybrid production environments - Can be implemented step-by-step alongside ongoing certification or operational activities

Implementation support and training for manufacturers

QMAP is supported by a comprehensive consulting and enablement model: - Expert-led implementation support by senior ISO and compliance consultants - Structured onboarding and guided setup of standards and processes - Training sessions for management, quality managers, and operational teams - Ongoing advisory support during audits and certification phases - Continuous improvement support post-certification to maintain compliance and optimize performance The goal is to ensure maximum benefit, minimum effort, and guaranteed certification readiness.

Sustainability, compliance and certifications in the EU

Yes, QMAP is designed to support compliance with relevant EU regulations, international standards, and sustainability frameworks, including: - ISO 9001 (Quality Management) - ISO 14001 (Environmental Management – structure-ready and expandable) - ISO 27001 (Information Security) - EU GDPR (Data Protection) - NIS2 Directive & DORA - Supply Chain Due Diligence Act (LkSG) - ESG and sustainability reporting requirements (process and documentation level) The system structure, documentation logic, and audit trail fully align with EU regulatory expectations, enabling companies to demonstrate compliance, traceability, and sustainability performance in audits and partner assessments.

Use cases

Example of successful implementation of solution in manufacturing company.

Example of Successful Implementation – NG Branch Technology GmbH Company profile: NG Branch Technology GmbH is an established German technology provider with over 30 years of experience in digital transformation solutions for security-critical environments. The company develops and delivers manufacturer-independent solutions for connecting, managing, and securing TCRs and peripheral devices in banking and retail infrastructures. With more than 160,000 installations worldwide and locations in Germany, Spain, and the USA, NG Branch operates in highly regulated and security-sensitive markets. Challenge: NG Branch had been ISO 9001 certified for many years and operated a mature Quality Management System. Due to increasing customer and regulatory requirements in security-critical environments, the company decided to additionally implement ISO/IEC 27001 and establish a formal Information Security Management System (ISMS). Key challenges included: - Integrating ISO 27001 requirements without creating a separate, parallel management system - Minimizing internal effort for system maintenance and governance - Ensuring that daily operations and core business activities were not disrupted during implementation Solution: QMAP Integrated Management System NG Branch selected QMAP with the ISO 27001 ISMS package as the foundation for implementing information security within its existing management framework. QMAP enabled NG Branch to: - Integrate ISO 9001 and ISO 27001 into a single, unified management system - Reuse existing structures and processes while extending them to information security requirements - Implement a scalable and future-proof system for additional certifications and regulatory requirements The implementation was supported by experienced consultants from ascendo and Hermannsdorfer Unternehmensberatung, who guided the organization through the entire process. Implementation & Results: - ISO 27001 implementation completed in 10 months - No major or minor non-conformities during the certification audit - Audit conducted smoothly with zero findings - Minimal management effort required during implementation - Daily operations remained fully unaffected The successful audit confirmed that the integrated system met both quality and information security requirements at a high maturity level. Impact & Long-Term Value: - A central, integrated management system covering both ISO 9001 and ISO 27001 - Reduced long-term effort for system maintenance and audits - Increased transparency, risk control, and compliance readiness - Scalable foundation for future certifications and regulatory requirements Due to the successful collaboration and demonstrated expertise, ascendo was additionally appointed as external Information Security Officer (ISO), ensuring ongoing professional operation of the ISMS. Conclusion: The NG Branch case demonstrates how QMAP enables organizations in security-critical and manufacturing-related environments to implement complex standards such as ISO 27001 efficiently, reliably, and without operational disruption. By combining multiple standards into one integrated system, QMAP eliminates fragmented solutions and provides a sustainable foundation for long-term compliance, quality, and security management.

Case studies or testimonials showcasing the impact of the solution on real-world operations.

Case Study & Testimonials – Real-World Impact NG Branch Technology GmbH (Germany) NG Branch Technology is a global provider of security-critical digital infrastructure solutions with over 160,000 installations worldwide. Using QMAP, the company successfully implemented an integrated management system combining ISO 9001 and ISO/IEC 27001. The ISO 27001 certification was completed within 10 months and passed the certification audit without any findings. The integrated approach enabled NG Branch to maintain operational continuity while significantly reducing internal effort and long-term maintenance complexity. “The management team had virtually no operational workload during the entire ISO 27001 implementation.” — Gerson Kurz, Managing Director, NG Branch Technology GmbH sowis GmbH (Germany) sowis GmbH implemented an ISO 9001 compliant Quality Management System using QMAP. The certification audit was completed on schedule and without any major or minor non-conformities. The auditor highlighted the system as “very structured and easy to use, with systematic planning and documentation.” This case demonstrates the repeatability and audit-readiness of QMAP across different organizational contexts.

Link to the solution video or pdf technical documentation.

https://ascendo.pro/iso27001-as-a-service/ https://ascendo.pro/erfolgreiche-iso9001-zertifizierung/ https://ascendo.pro/qm-systems-nach-iso9001_2015-fuer-rein-digitale-unternehmen/ https://ascendo.pro/iso9001-zertifizierung-fuer-einzelunternehmer/

ROI & Costs

Expected return on investment (ROI)

Cost overview: implementation and ongoing expenses

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